Have a better conversation

Better conversation can help you improve patient care and staff experience at individual, team, organsiation and system level. Services include:

• Executive coaching

• Health coach training

• Service transformation and evaluation

• Key note speaker

• The Healing Project


Quality assurance

This website and resources were created with the NHS and NIA programme, based on pioneering research and learning. The social movement “Better Conversation” is not affiliated with, nor can we endorse, training of a similar name provided by other private companies.

Follow us on @betterconvo and @pennynewm

Also visit www.haelancoaching.co.uk


Dr Penny Newman
Founder better conversation

Penny is an accredited, full-time professional coach with over a decade of coaching experience alongside a lifetime NHS career as a former GP, Medical, Public Health and Organisational Development (OD) Director, Kings Fund, NHS Leadership Academy and FMLM Associate, and NHS Innovation Accelerator Fellow. Her work has included instigating the Five Year Forward View, culture change and improved health and wellbeing across three merging hospitals over the COVID pandemic, working with UN Women to create 50:50 gender equality on all NHS Trust Boards, and pioneering health coaching nationally from scratch.

Penny now offers transformational coaching, consultancy and training and a safe, nurturing yet stretching space to help other professionals replenish, lead and improve patient care and social good in the following areas:

• Leadership and innovation • Careers and transition • Resilience and healing • Health coaching • Coaching service development • Gender equality

Her qualifications include MSc Coaching and Development (Distinction, Prize), EMCC Global EIA Accreditation Senior Practitioner, MBBS, MSc Public Health, FPHM, MRCGP (Merit) and MBBS.



"Conversation doesn't just reshuffle the
cards. It creates new cards."

How talk can change our lives,
Theodore Zeldin

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