These resources were developed by Dr Penny Newman and colleagues, funded by a Regional Innovation Fund,Health Education England, NHS Leadership Academy and the NHS Innovation Accelerator Programme (NIA). The NIA is a partnership between NHS England and the Academic Health Science Networks SPACE (AHSNs), hosted by UCLPartners
They offer organisations and individuals a range of ways health coaching can be adopted by clinicians as well as by other coaches.
Health coaching was SPACE pioneered in the East of England in 2010 when Dr Newman, a GP and Consultant SPACE in Public Health in Suffolk, commissioned TPC Health to co-create and run pilot health coach training.This training was scaled nationally and at the same time, a community of practice (better conversation) and series of evaluations created.In2019 NHS England established the roles of health coaches in primary care.
The NIA is a partnership between NHS England and the Academic Health Science Networks(AHSNs), hosted by UCLP.
Penny is grateful to everyone who worked with her to co-create all these materials, and in particular, the clinicians who pioneered health coaching in their own rganisations in the early days, particularly in the East of England.
If you would like to be part of this social movement, to advocate for, and hold better conversations that lead to better health please contact Penny here.
Health coaching is brilliant and thought provoking, I have found it very useful. It improves peoples outcomes and improves health.
Having previously worked with young adults with learning disabilities and mental health problems, I became very passionate about the opportunity to implement a new approach.
Learning health coaching techniques has given me additional skills that complemented my existing enthusiasm and expertise for my clinical area of supporting self-management in those with long term or neurological conditions.
I am using health coaching in my clinical practice and have been given eight days per year outside of my existing role to train others.
Each of us noted positive clinical experiences resulting from the application of health coaching skills following an initial two-day training course.
I truly believe that coaching can support the NHS in transforming and in supporting patients to become better managers of their own health.
My interest in health coaching derives from a need for more effective ways to change health behaviour. I also wanted to be able to train other healthcare professionals in how to have a better conversation with patients.
Having worked as a clinician for many years, this was the type of training that felt like it could make a difference to all members of the team and how we engage our patients in self-management. We have now trained over 350 staff within our Trust in health coaching. Following a recent survey of the staff trained, we know that the vast majority continue to use the techniques and employ the mind-set developed in the course.
My role is to support the development of skills related to health coaching in the health and social care workforce in Manchester,
I have a general interest in health and wellbeing and was keen to establish myself in a professional role as a health coach trainer, to look at new ways of working in clinical practice.
Having strongly identified with the values and principles of health coaching i.e. to facilitate empowerment, choice, improved patient and staff experience, I was keen to dedicate some time to help staff access this way of working.
After attending one of the workshops I realised how important and effective this approach could be. It fitted with the work we were already doing around person centred care, and new care models.
I became involved in health coaching because I felt that the principles fitted with my philosophy about working with people who have health difficulties.
We both work with patients suffering with persistent musculoskeletal pain, many have maladaptive coping strategies that contribute to their symptoms.
I embarked on the health coaching approach because of the possibility of positively effecting behaviour change, what I had been doing wasn't working
Health coaching training was first developed in 2010 by Drs Newman and McDowell in NHS Suffolk funded by a Regional Innovation Fund, roll out across the East of England was commissioned by Health Education England and the training then selected onto the NHS Innovation Accelerator (NIA) Programme.
These Better Conversation resources were co-funded by the NIA Fellowship, Health Education England, Innovation Agency (North West Coast), Eastern and Yorkshire and Humber AHSNs. We are grateful to everyone who has worked with us to grow the movement for better conversation, clinicians and leaders alike.
What is the NHS Innovation Accelerator Programme?Read about promoted innovations
How talk can change our lives,
"I particularly valued the sense of presence I felt Penny had during the coaching sessions. She was able to think of ideas or tools to use in the moment. I was offered words of comfort or encouragement when I needed to hear them. I found Penny friendly and empathic, while professional, analytical and with appropriate boundaries and control of the sessions. I genuinely feel the coaching I have received has been exactly what I needed at this point in time."
"Penny is a great listener, empathetic and also has a good sense of humour so makes you feel very at ease. Penny also has an amazing ability to sum up what I have said and help me make sense of it, through discussion and use of different models. I have really enjoyed working with Penny and will miss our sessions!"
"Penny has a great attitude of being supportive but also being frank and honest. I really valued my coaching experience with Penny especially the space she gave me to develop a different, more constructive understanding and perspective of the environment in which I found myself."
"The sessions were hard work, but they provided me with clarity on my key strengths, gave me direction on what was important to me and focussed my attention on what to work on next. I was also able to explore internal barriers and unhelpful beliefs which may be holding me back and identify unwanted behaviours which could led to burn out if left unchecked.Penny was an excellent coach who not only used coaching techniques to help me secure my goal but also gave me time to focus on my wellbeing and work life balance."
"I have really loved Penny's style of coaching and found it a particularly good fit for me. Penny has been super-creative and used a wide range of prompts to help me think in different ways including drawing, meditation, breathing, talking to bits of myself etc. She generates clear and helpful hypotheses which move my thinking on and refuses to let me stagnate.
"Penny was excellent as a coach. I found Penny was able to achieve a lot through this in the short punchy sessions we had. She demonstrated high levels of empathy, compassion but did not collude. She was also able to challenge me when patterns of thinking or behaviour emerged in a way that was helpful. She was excellent at playing back my words to help me think more deeply.Above all her non-judgmental manner and approach and kindness with which she coached was inspirational to me as someone who works in this area – she really is holistic and has so much to offer to clients."
"Penny helped me to have a more positive focus to everyday problems, have a more helicopter view of my future and realise the impact of my NHS devotion on my personal health. While with other coaches sometimes I was ending the session confused and disoriented, Penny managed somehow to always create a direction. I could say that Penny inspirational and challenging at the same time – but knows when to stop challenging and offer focus."
"The coaching has made such a huge impact, not just professionally but on a personal level too. Penny is extremely intuitive, she gets me, and can read into situations things I wouldn't even see, and get straight to the point. I instantly felt at ease with Penny, she's an extraordinary coach who has boosted my confidence in ways that I don't think she can ever appreciate. I could not recommend her highly enough."
"I have thoroughly enjoyed working with my coach and I have found our time hugely beneficial. She has an exceptional ability to create a safe, non-judgmental and positive environment, which allowed me a deeper level of exploration and growth. She helped me acknowledge and process my emotions in the best interest for my future – for example she challenged my thinking in a way that deepened my thinking and opened my mind to alternative possibilities and realities. Penny is a brilliant coach and it has been an absolute pleasure working with her."
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